Frequently Asked Questions

Find answers to all your questions | or email us at hello@robumilifestyle.com if the question is not listed below

How are bamboo shirts eco-friendly?

Bamboo is a fascinating fabric both for the bamboo tree it is made from as well as the fabric that can be made from bamboo using the viscose method.

Bamboo is a renewable, low‑impact resource that requires significantly less water, land, and pesticides than cotton. Additionally, bamboo fabric is biodegradable, making it an environmentally conscious choice.

Find out more on our sustainability and fabrics pages to know more about bamboo fabric and how we work with this fascinating fabric.

What makes bamboo shirts special?

Clothing made from bamboo offers exceptional softness, breathability, and moisture‑wicking performance. It’s hypoallergenic, antibacterial, and comfortable year‑round. With added spandex, our shirts maintain shape, stretch, and durability.

Robumi | Where are Robumi products made?

Our products are crafted at a carefully selected manufacturing partner in the south of India which we have visited ourselves and liaise with directly. Our manufacturing partner holds both GOTS- and SEDEX certifications, ensuring all products are crafted according to the highest standards in fashion industry.

To uphold the GOTS- and SEDEX certifications, our manufacturing partner works only with facilities that meet strict standards for quality, working conditions, and responsible production. Hence every piece is made with intention, care, and respect for the people behind it.

Robumi | What packaging do you use?

We use minimal, low‑impact packaging made from recycled and recyclable materials. No unnecessary plastics, no excess fillers - just clean, responsible packaging that protects your order while reducing waste.

All orders are shipped to you using paper / carton packaging only except for the recyclable polybag carrying the product.

Robumi | How do you ensure ethical production?

Sustainability isn't only about materials - it's about people too. We choose partners who share that philosophy.

We collaborate with our garment manufacturer who upholds a SEDEX certification. To uphold this certification, they follow verified ethical standards, including safe working environments, fair wages, and responsible resource use. 

Robumi | Do you restock sold‑out items?

Yes. Core essentials are restocked regularly. Seasonal or limited releases may not return once sold out. If an item you want is unavailable, you can sign up for restock notifications on the product page.

Robumi | Do you offer gift cards?

Not yet.

Robumi | How do I contact customer support?

You can reach us anytime at hello@robumilifestyle.com. We aim to respond within one business day.

What payment options do you offer?

We support all major payment options, including iDEAL, PayPal, Visa, MasterCard, Google Pay, and Apple Pay.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a Track & Trace link. You can follow your parcel directly through our delivery partner.

Can I change or cancel my order?

If your order hasn’t been processed yet, we can still update or cancel it. Contact us as soon as possible at hello@robumilifestyle.com with your order number.

Can I return sale items?

Sale items can be returned unless otherwise stated on the product page. The same 14‑day return window applies.

How long does delivery take?

Orders are dispatched within 24 hours. Delivery within Europe typically takes 3–5 business days, depending on your location. For more information on shipping costs & expected delivery times per region, visit our Orders & Shipping page.

 

 

 

 

Do you offer free shipping?

Yes - free shipping is available for orders above a certain threshold. Check our Orders and Shipping page for more details.

 

Do you ship outside Europe?

Not at the moment. To minimise our environmental footprint, we currently ship within Europe only.

What is your Return Policy?

You may request a refund within 14 days of receiving your order. Items must be unworn, unwashed, and in their original condition. For full details, visit our Warranty, Exchanges & Returns page.

To apply for a refund please contact us via hello@robumilifestyle.com or fill in Contact form.

 

 

How long does a refund take?

Once your return arrives, please allow 3–5 business days for processing. Refunds are issued to your original payment method or as store credit.

How do I track my Refund?

Your confirmation email will include a link to track your refund progress.

Can I machine‑wash bamboo shirts?

Yes, bamboo shirts can be machine washed. For best results, wash them in cold or warm water, not exceeding 30°C on a gentle cycle. Avoid rough fabrics to prevent pilling.

Can I tumble‑dry bamboo shirts?

Low heat is fine, but air‑drying is recommended to preserve softness and longevity. 

Should I use fabric softener?

No - It is not necessary and not recommended to use fabric softeners on bamboo shirts. The fabric naturally becomes softer with each wash and use.

 

How do I care for my bamboo shirt long‑term?

Wash at 30°C, avoid rough fabrics, and air‑dry when possible. Also, don't use fabric softeners, as this is not required. Bamboo naturally becomes softer over time, and with gentle care your shirt will maintain its shape, colour, and premium feel for years.

 

How do I choose my size?

How do I choose the right size?

Refer to our Size Chart on the Size & Fit page for exact measurements. If you’re between sizes, we recommend sizing up for a relaxed fit.

 

How does bamboo fabric fit?

Bamboo has a natural stretch that moves with you while retaining its shape. Our shirts feature a slightly more fitted neckline than standard tees.

Are your products true to size?

Yes - our sizing is consistent across all styles and might be a bit longer in length then the average brand. the sizing follows standard EU measurements.

Bamboo fabric has a natural stretch, offering a comfortable, adaptive fit. If you prefer a more relaxed silhouette, consider sizing up.